Technical Support Specialist

Title: Field Based Master Technician – Technical Support Specialist

Location: London – Chiswick Park (Office Based)

MONDAY TO FRIDAY ONLY

Salary: Up to £60k basic + 15% bonus

Benefits:

• Tax efficient company car
• 7% Pension Contribution
• Hybrid Working

We are recruiting a Technical Support Specialist on behalf of a fast‑growing international automotive manufacturer in the UK.

This role is ideal for an experienced automotive technical professional who enjoys problem‑solving, dealer support and working with new vehicle technologies in a growing brand environment.

Key Responsibilities

• Manage and resolve complex technical cases via the manufacturer’s technical support system
• Provide on‑site technical assistance to the UK dealer network
• Prioritise and manage multiple open cases simultaneously
• Escalate unresolved issues to engineering teams and drive timely resolutions
• Support Quality, Customer Experience and Warranty teams on technical matters
• Review technical documentation from HQ and ensure UK market applicability
• Create and deliver technical training, presentations and dealer seminars
• Develop and update technical bulletins, troubleshooting guides and training materials

About You

• Minimum 5 years’ experience in automotive technical support or diagnostics
• Technical or engineering qualification (Master Technician or equivalent experience considered)
• Strong fault‑finding and diagnostics capability
• Confident using diagnostic tools and engineering logging systems
• Experience with hybrid and EV systems highly desirable
• Able to interpret electrical diagrams and engineering drawings
• Customer‑focused, organised and able to influence at all levels
• Willing to travel UK‑wide, including overnight stays
• Full UK driving licence

Why Apply?

• Join a growing automotive brand at an exciting stage of its UK expansion
• Work with modern vehicle platforms and new technologies
• Long‑term development and career progression potential