Technical Support Specialist

Job Description:

Office Based Master Technician

Location: Chiswick, London
Salary: Up to £60,000 basic + up to 15% bonus

Candidate must have EV Level 4 qualification and Master Tech Accreditation (Any Brand)

Benefits Package

• Salary up to £60,000 basic
• Up to 15% bonus opportunity
• Tax-efficient company car (employee contribution of £175 per month)
• Option to add up to 3 vehicles on the company car scheme for family and friends
• Pension scheme: Employee contributes 5%, employer contributes 7%
• Life insurance
• Critical illness insurance
• Hybrid working model
• Excellent long-term career development opportunities

The Role

An exciting opportunity has arisen for a Office Based Master Technician to support the dealer network across the UK, working with a rapidly expanding international automotive brand.

This role suits a senior technician who enjoys complex diagnostics, field support, and working with new vehicle platforms and technologies.

Key Responsibilities

• Provide advanced technical support to dealerships across your territory
• Diagnose and resolve complex mechanical, electrical and software issues
• Manage multiple open technical cases via the manufacturer system
• Liaise with engineering teams to drive root cause and permanent resolution
• Support Warranty, Quality and Customer Experience functions
• Deliver hands-on technical training and dealer workshops
• Assist in producing technical bulletins and troubleshooting documentation

About You

• Minimum 5 years’ experience in automotive diagnostics or technical support
• Master Technician or equivalent experience
• Strong diagnostic, electrical and fault-finding capability
• Hybrid and EV experience highly desirable
• Well organised with strong communication skills
• Willing to travel across the region, including overnight stays when required
• Full UK driving licence

Benefits:

• Employee discount
• Work from home

Application question(s):

• Master Technician Qualification or Equivalent

Licence/Certification:

• EV Level 4 Qualification (required)

Work Location: In person