Service Advisor

Service Advisor
Brighton
Permanent | Full-Time
Up to £38,000 OTE (Uncapped) | £32,000 Basic Salary
42 Hours per Week
Working Hours:
Monday to Friday between 8:00am and 6:00pm, plus Saturday mornings on a rota basis.

About the Role
We are looking for an experienced and customer-focused Service Advisor to join our busy and successful Aftersales team.
This is an exciting opportunity to work within a professional dealership environment, providing exceptional customer service while supporting the smooth operation of the service department. You will play a key role in building strong customer relationships, coordinating workshop bookings, and ensuring every customer receives a first-class experience.
Working closely with the Aftersales Manager and wider team, you will receive ongoing training and development opportunities, with clear potential for career progression.

Key Responsibilities

• Book MOTs, servicing, maintenance, and repair work for customers
• Advise customers on warranty coverage, repairs, and vehicle maintenance
• Identify and promote additional products, services, parts, and accessories where appropriate
• Liaise with technicians and the wider Aftersales team to schedule work efficiently
• Manage a high volume of customer enquiries via phone, email, online bookings, and face-to-face interactions
• Keep customers updated on vehicle progress, repair status, and completion timescales
• Maintain accurate customer records and update internal systems accordingly
• Deliver an outstanding customer experience from vehicle drop-off through to collection

Apply Today
If you’re an experienced Service Advisor looking for your next challenge and are passionate about delivering exceptional customer service, we’d love to hear from you.
Apply now and a member of our Talent Acquisition Team will be in touch.

Requirements

What We’re Looking For

• Previous experience as a Service Advisor or within a similar automotive aftersales role
• Excellent customer service and communication skills
• Ability to explain technical information clearly and professionally
• Strong organisational skills and the ability to work effectively in a fast-paced environment
• A positive, proactive, and team-focused approach
• Confidence using dealership and customer management systems
• Experience with Kerridge, ADP, or similar dealer management systems is desirable
• A genuine passion for customer service and the automotive industry

Benefits

What’s on Offer

• Competitive basic salary of £32,000
• Uncapped OTE up to £38,000
• Ongoing training and development opportunities
• Career progression within a growing business
• Friendly and supportive working environment
• Opportunity to join a successful and professional Aftersales team