Regional Aftersales Manager

Job Title: Regional Aftersales Manager

Location: Covering Scotland and North of England – looking for candidate based in the Central Belt of Scotland

Salary: £50,000-£60,000 (depending on experience) + up to 15% annual bonus + tax efficient company car scheme

Full Time and Permanent – Monday to Friday – 9.00am-5.30pm  

Our client is one of the fastest-growing automotive brands in the UK at the moment, bringing innovative products and a fresh customer experience to the UK market.

This role of Regional Aftersales Manager will be working directly for the Manufacturer and travelling to the regions retailers across Scotland and the North of England, the majority of the retailers are based in Scotland, so we are looking for someone based in the Central Belt of Scotland.

The role will initially be looking after 12 dealerships in the region but this number will grow as their dealer network expands.

Main Responsibilities:

• Develop robust relationships with your Regions Retailers. The role will require you to manage and deliver elements with cover, reward challenge and penalty.
• You will need to become directly involved in customer cases and take ownership of the customer journey. This will involve root cause understanding of vehicle / ownership conditions.
• You will need to support our Technical and Warranty Teams with managing dealer objections and timeframes. You may be required to add elements of technical support and or warranty into your dealer visit agenda.
• Frequent and planned dealer visits, which will measure the networks ability to deliver the optimim customer experience, so you will be required to travel extensively across your region
• Our client operates a Dealer Balance Scorecard (DBS) and has metrics within it that you will be require your management and influence.
• You will be needed to attend and support Brand events during the year, these may be outside your region and could run outside of business hours.
• Your insight, management and decision making will be needed to being any customer complaints to a timely and ideal end.
• Various year-to-date parts targets will require you to manage reminder funnels and VHC processes to drive repeat and incremental parts purchases
• Parts returns will need to be measured and managed
• Rolling 3,6,9, and 12 month trends will be come your core objective. Positive trends are there to be celebrated and maintained. Negative KPI performance must be measured, qualified and stabilized.
• Dealer Balance Scorecard (DBS) is in place to ensure that customer experience and dealer profitability are maximzed

Requirements for this role:

• Senior Aftersales Management background either in similar role for OEM Manufacturer or in a Multi-site dealership role
• Flexible with daily travel in your region and occasional national travel and overnight stays
• Full and clean driving licence
• IT Literate – Proficiency in Microsoft Office including reporting and data analysis platforms
• You will be capable of managing a busy diary which may change at a moments notice.
• Relationship building will come naturally to you.
• You will need to be a robust, calm and efficient operator, able to take on a large amount of responsibility.
• You will need to be adaptable and willing to take new instructions in a business where deadlines and deliverables will test your management skills

Benefits:

·       Up to 15% bonus potential

·       Tax efficient company car scheme

·       7% pension contribution if you contribute 5%

·       Private Health Insurance and Dental Insurance

·       Life Cover

·       Critical illness cover

·       25 days holiday + bank holidays

To apply for this role please submit your full and up to date CV to Michael Scott at Pybus Recruitment on email: [email protected] or call 0191 8237799

Requirements

• Senior Aftersales Management background either in similar role for OEM Manufacturer or in a Multi-site dealership role
• Flexible with daily travel in your region and occasional national travel and overnight stays
• Full and clean driving licence
• IT Literate – Proficiency in Microsoft Office including reporting and data analysis platforms
• You will be capable of managing a busy diary which may change at a moments notice.
• Relationship building will come naturally to you.
• You will need to be a robust, calm and efficient operator, able to take on a large amount of responsibility.
• You will need to be adaptable and willing to take new instructions in a business where deadlines and deliverables will test your management skills

Benefits

·       Up to 15% bonus potential

·       Tax efficient company car scheme

·       7% pension contribution if you contribute 5%

·       Private Health Insurance and Dental Insurance

·       Life Cover

·       Critical illness cover

·       25 days holiday + bank holidays