General Manager

Our Client

Europe’s largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK. Since launching in 2010, they’ve grown fast and continue to expand rapidly. The workshops are the engine room of our business, and we pride ourselves on delivering safe, road-ready bikes to every customer.
 
Culture
‘We don’t just fix bikes – we build a culture where teamwork fuels success, innovation drives change, and passion creates smiles. You’ll be trusted to take ownership, encouraged to keep learning, and supported by a team that’s got your back’

Overview

We are looking for a self-sufficient, enthusiastic and driven General Manager who’ll support and lead the Team of high-performing individuals in Sales and Service. You must have a ‘Can do’ attitude, care about your team and customers and bring enthusiasm, energy and motivation to the workplace. You’ll monitor team performance, provide coaching, drive lead management, and ensure showroom/workshop standards are consistently met. You will bring passion and ownership to your work, contributing to a positive, innovative, and supportive environment where both colleagues and bikers feel valued. 

What You’ll Be Doing Day-to-Day:

• Lead and manage the team to ensure exceptional customer service and results are delivered.
• Drive sales and labour sales while managing the cost base
• Coach and support the team to identify customer needs, providing guidance, maintaining policies and procedures, and contributing to daily briefings with the Head of Business as well as assisting the Sales Manager. 
• Manage and motivate the team to ensure objectives and KPI’s are met and exceeded.
• Build and develop a strong culture within the Store with a strong succession of leaders in waiting

Requirements

Essential:

• Proven experience as a General Manager within the Automotive / Retail Sector.
• Proven ability to work in a fast-paced, target-driven environment and managing busy sales and aftersales teams. 
• Current UK Driving Licence.

Desirable: 

• Familiarity with motorcycles is preferred.
• FCA Accreditation would be beneficial.

Benefits

• Pension
• 25 days annual leave plus bank holidays
• Discounted Gym Membership
• Group Life Assurance
• Staff Discount on Bikes and accessories 
• Cycle to Work Scheme
• Health & Wellbeing Support (mental health, fitness plans, nutrition advice, 24/7 doctor helpline)
• Enhanced Maternity, Paternity, and Sickness Pay
• Netflix Membership