Customer Service Advisor

Job Specification: Customer Success Advisor
Salary: £25,000 plus performance related bonuses

About Us
Our Client, we provide exceptional educational technology solutions that improve outcomes for schools, educators, and young learners. Over the past decade, we have supported tens of thousands of children across the UK, helping schools achieve excellent academic results.

We are a collaborative, curious, and knowledgeable team, driven by a genuine passion to make a positive difference in children’s lives. As we continue to grow, our ambition is to be recognised as the leading partner in the education sector, delivering programmes that enable every child to reach their full potential.

Our Company Values
• Collaborative: Our partnerships forge brighter futures in education.
• Curious: Our exploratory nature fuels innovation and growth opportunities.
• Make a Difference: Our commitment to enhancing children’s life chances drives our success.
• Knowledgeable: Our expertise ensures we are at the forefront of educational technology in the UK.

Role Overview
The Customer Success Advisor is a vital member of our highly regarded Customer Success Team. You will ensure schools gain maximum value from our programmes by providing proactive support, impactful training, and insight-driven guidance to support license renewals.

You will work closely with teachers and school leaders to embed Daisy Education products effectively, ensuring students experience the full range of learning opportunities. Strong communication skills and the ability to share real-world examples of our programmes’ impact are key to success in this role.

Key Responsibilities

Customer Engagement
• Support teachers, literacy leads, and senior leaders to ensure successful implementation and ongoing use of Reading Plus and other Daisy Education products.
• Build trusted relationships with school stakeholders by providing professional, prompt, and GDPR-compliant support.
• Promote initiatives that enhance school engagement using clear, relevant messaging.

Training Delivery
• Deliver online and in-person training sessions to empower educators to maximise software usage and impact.
• Use storytelling and practical examples to demonstrate product benefits and best practice.

Usage Monitoring, Impact Analysis & Reporting
• Monitor school and student performance through internal dashboards, identifying underuse or barriers to performance.
• Create clear, actionable reports that highlight the positive impact on student progress and provide tailored guidance.

Cross-Functional Collaboration
• Work with Sales, Renewals, and Marketing teams to share insights and strengthen the customer journey.
• Identify upsell and cross-sell opportunities, supporting account growth in collaboration with Sales.

Data Management
• Maintain accurate and up-to-date CRM records to ensure a seamless and well-documented customer journey.

Person Specification
We are looking for someone who is naturally focused, charismatic, and willing to roll up their sleeves. You will proactively engage customers, partners, and colleagues to build long-term relationships.

Requirements

Essential Skills & Attributes:
• Excellent communication and customer service skills.
• Strong IT proficiency, including Microsoft Word, Excel, PowerPoint, and statistical analysis software.
• Ability to prioritise tasks and achieve objectives efficiently.
• Team player with strong collaboration skills.

Desirable Experience:
• Experience working in education or a related business sector.

Benefits

Benefits
• Salary: £25,000
• 20 days holiday, increasing with tenure, plus public holidays
• Supportive and collaborative working environment with a strong team culture,
• Ongoing learning and development opportunities,
• The opportunity to contribute to meaningful work that enhances educational outcomes for young learners.
• Free parking.