Bodyshop Senior Service Advisor

Job Title: Senior Service Advisor – Accident Repair Bodyshop

Location: Tongwell, Milton Keynes, MK15

Salary: £32,000 – £35,000 (depending on experience) + Bonus Opportunities

Full Time | Permanent

Monday to Friday, 7:30am – 5:00pm – No Weekends

About the Company

Our client is a well-established and highly respected independent Accident Repair Bodyshop with strong relationships across all major UK insurance companies. Due to continued business growth, they are looking to recruit an experienced Senior Service Advisor to join their successful team in Milton Keynes.

This is an excellent opportunity for an experienced customer service professional looking to develop their career within a thriving accident repair centre.

The Role

As a Senior Service Advisor, you will be the main point of contact for customers throughout the repair process, ensuring an exceptional customer experience from vehicle drop-off through to collection.

Key responsibilities include:

• Managing customer enquiries face-to-face, over the phone and via email
• Providing regular updates on vehicle repair progress
• Liaising with insurance companies, engineers and workshop teams
• Booking vehicles into the workshop and managing repair schedules
• Handling estimates, invoicing and administration
• Resolving customer queries professionally and efficiently
• Ensuring the highest standards of customer satisfaction are maintained

About You

To be considered for this role, you should have:

• Several years’ experience as a Service Advisor
• Experience within an Accident Repair Bodyshop or Main Dealer environment is essential
• Excellent communication and customer service skills
• Strong organisational and administrative abilities
• The ability to work effectively in a fast-paced environment
• A full UK driving licence

What’s on Offer?

✅ £32,000 – £35,000 basic salary depending on experience
✅ Bonus opportunities available
✅ Monday to Friday working pattern
✅ No weekend working
✅ Permanent, stable employment
✅ Career progression opportunities within a growing business

If you are an experienced Service Advisor looking for your next challenge within a successful Accident Repair Bodyshop, we’d love to hear from you.

Apply today with your CV to be considered for this fantastic opportunity, please email your CV to: [email protected] or call 0191 8237799

Requirements

• Several years’ experience as a Service Advisor
• Experience within an Accident Repair Bodyshop or Main Dealer environment is essential
• Excellent communication and customer service skills
• Strong organisational and administrative abilities
• The ability to work effectively in a fast-paced environment
• A full UK driving licence

Benefits

✅ £32,000 – £35,000 basic salary depending on experience
✅ Bonus opportunities available
✅ Monday to Friday working pattern
✅ No weekend working
✅ Permanent, stable employment
✅ Career progression opportunities within a growing business