Aftersales Manager

Job Title: Aftersales Manager (Automotive) – Prestige Brand

Location: Crawley, RH10

Salary: Basic Salary £60,000 + Bonus – OTE £80,000 +  Tax efficient Company Car + Company Benefits

Full Time – Permanent

NO WEEKENDS – Monday to Friday 08:00-18:00

We are looking for an experienced Aftersales Manager to lead our client’s team in their prestige brand site in Crawley.

The role of the Aftersales Manager is to:

• Manage the sourcing and supply of manufacturer vehicle parts and monitor all service processes.
• Achieve parts and service volumes and profit objectives through motivating and developing the aftersales team to be fully competent in their job roles.

The position will bring with it exciting possibilities for the candidate and potential will be limited only by his or her own ambition..

To apply for this role please submit your full and up to date CV to Jonathan Sweasey at Pybus Recruitment on email: [email protected] or call 0191 8237799

Requirements

KEY RESPONSIBILITIES

• Maintain standards of performance of the parts and service teams through effective coaching and performance management.
• Recruit and select team members in line with organisational requirements.
• Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the business.
• Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
• Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, PDR’s, margin and volume performance) in line with manufacturer and business operating requirements.
• Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
• Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
• Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner.
• Regularly communicate and interact with members of other departments to develop the business and the business team ethos.
• Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.

Benefits

In return they will provide you with a competitive salary as well as the following benefits

• Uncapped commission scheme

• Company car (tax efficient)

• 33 days holiday per annum (inc Bank Holidays)