Aftersales Manager

Job Title: Aftersales Manager

Location: Liverpool, L20 1AB

Salary: Basic Salary £43,000-£46,000 + Up to £12,000 bonus + company car + pension + life assurance

Our client is one of the UK’s leading independent Franchise Dealership Networks, with 61 multi-award winning Dealerships across the UK.

Our client maintain the highest standards of professionalism and integrity at all times and recruit to deliver excellence in customer service with their expertise and enthusiasm.

They now have a fantastic opportunity.

They require an experienced Aftersales Manager of the highest calibre to join their their dealership based in Liverpool.

Reporting to the Franchise Manager, the Role and Responsibilities will include:

• Building Quality in process, Customer Service, Loyalty
• Aftersales Scorecard across all measures to find improvements
• CFA opportunity and working with CFA
• Labour sales opportunity and growth
• Working with any Brand changes around margin, business file and excellence
• Service Core Process to improve all of the above and increase revenue and through put
• Co-ordinate training to improve all of the above internally and externally for current and new starters for all positions in the service department
• Carry out regular Brand Managers one 2 one’s
• Monthly Reviews with sites to establish performance against agreed measures and KPi’s
• Establish support, training and areas of improvement to work on and drive the performance
• Build strong relationships at Brand, Group and Dealership level
• Constantly striving to achieve “Excellence”

To apply for this fantastic opportunity please submit your full and up to date CV in the strictest of confidence to Jonathan Sweasey at Pybus Recruitment

Requirements

The ideal candidate will:

• Have extensive experience and a proven track record at Aftersales Manager level within a franchised dealer group.
• Have the knowledge, drive and determination to deliver outstanding Customer Service whilst also increasing turnover and profit
• A complete understanding of the Aftersales process’, KPI’s and controls, and how to implement these at a management level to achieve budgets
• Manage, motivate and train staff where required
• A thorough understanding of Management Accounts and Budgeting
• Be exceptionally organised and process-driven, with an eye for detail and the ability to manage a wide range of administrative tasks.
• Hold a valid UK driving licence.

Benefits

Up to £12,000 bonus
Company car
Company pension scheme
Life Assurance 
23 days holiday rising to 25