Aftersales Manager

Aftersales Manager

? Southampton
? Full-time | 45 hours per week
? Competitive salary + bonus

The Role

Pybus Recruitment is proud to be partnering with a well-established automotive business in Southampton to recruit an experienced Aftersales Manager.

This is an excellent opportunity for a strong leader with a proven background in Service and Parts operations within a franchised dealer environment. The successful candidate will take full responsibility for the Aftersales department, driving performance, profitability, and exceptional customer satisfaction.

Key Responsibilities

• Lead, motivate, and develop Service and Parts teams to achieve departmental and business objectives
• Create, manage, and control service and parts budgets, ensuring targets are met or exceeded
• Oversee workshop operations to maximise efficiency, productivity, and quality standards
• Monitor, analyse, and report on key KPIs accurately and within required timescales
• Ensure all warranty processes are compliant, with claims processed and recovered efficiently
• Handle customer complaints promptly, delivering fair and effective resolutions
• Identify training requirements and support ongoing development across the department
• Work closely with the General Manager to support long-term Aftersales strategy and profitability

What’s on Offer

Our client is offering a competitive salary package and the opportunity to join a stable and progressive business with clear career development prospects. Benefits include:

• Structured induction programme and ongoing professional training
• Access to a company vehicle scheme
• Enhanced family-friendly leave policies
• Company pension scheme
• Enhanced annual leave
• Discounts on vehicle purchases, servicing, and parts
• Access to a wide range of retail, lifestyle, and online discounts

About You

The ideal candidate will have:

• A proven track record managing a successful Aftersales department in a main dealer environment
• The ability to lead by example and inspire teams to exceed customer satisfaction and financial targets
• Experience with budgeting, forecasting, and financial performance management
• Strong communication and organisational skills
• Up-to-date knowledge of consumer legislation and FCA requirements
• A full UK driving licence