Team Manager – SME Account Management

Job Title: Manager – SME Account Management
About the Role
We are looking for a high-impact Manager for our SME Account Management to lead, develop, and inspire a team responsible for driving dealer performance and growth. This role is critical in shaping team culture, delivering against departmental objectives, and ensuring our partners maximise value from our platform.
You will balance people leadership, operational excellence, and commercial impact, empowering your team to perform at their best while contributing to strategic direction and ongoing business performance.

Key Responsibilities
Team Leadership & Development
• Lead, coach, and develop a team of Account Managers with varying skill sets and areas of focus
• Create an inclusive, collaborative, and high-performance culture where individuals are empowered to take initiative and ownership
• Act as a strong advocate for your team, identifying growth opportunities and supporting career development
• Provide hands-on coaching through call listening, feedback, and sales technique development
• Lead the team effectively through change and ambiguity, maintaining clarity and momentum

Performance & Delivery
• Own team productivity, performance, and morale, driving consistent delivery against departmental targets
• Support the team in growing dealer share of wallet, improving offer volume and strength, and increasing overall partner performance
• Act as an escalation point for day-to-day operational decisions, including dealer behaviour disputes, suspensions and goodwill cases
• Identify and remove blockers to ensure the team can operate efficiently and effectively
• Continue contributing to key initiatives and accounts while overseeing multiple projects and priorities

Commercial Excellence & Enablement

• Drive best-in-class account management practices, including upsell and adoption of additional services.
• Advance sales enablement by embedding strong sales techniques, frameworks, and coaching within the team
• Act as a subject matter expert, providing guidance on complex commercial scenarios and opportunities
• Ensure the team consistently delivers value to partners and maximises commercial outcomes

Process & Structure
• Embed scalable processes and proven structures that enable the team to achieve outstanding results
• Continuously identify opportunities to streamline workflows and improve operational efficiency – not being afraid to start afresh with something if we can make it better
• Maintain a strong understanding of company performance, market trends, and industry dynamics to inform decision-making

Requirements

What We’re Looking For
• Proven experience as a people leader, with a strong track record of coaching, mentoring, and driving performance
• Comfortable managing ambiguity and making confident operational decisions in a fast-paced environment
• Strong commercial acumen with experience in account growth, upselling, and revenue-driving activities
• Ability to balance strategic thinking with hands-on execution
• Excellent communication and stakeholder management skills
• Deep understanding of sales or account management disciplines, with the ability to elevate team capability
• Ability to work in our London Office for a minimum of 3 days a week – being on hand and available for our team (this role will be 95% office based, with very occasional travel to partners where required)

Success in This Role Looks Like

• A highly engaged, high-performing team with strong morale and clear development pathways
• Measurable improvements in dealer performance, share of wallet, and service adoption – somewhere where achieving targets is a non-negotiable
• Efficient, scalable processes that support consistent delivery
• A positive, energising team culture where people are excited to collaborate and grow
• Strong contribution to departmental strategy and overall business success

Benefits

WHAT’S IN IT FOR YOU

• £80,000 OTE

• Hybrid working 

• Matched pension contributions for a peaceful retirement

• Share options – when we thrive, so do you!

• Vitality Private Healthcare, for peace of mind, plus eyecare vouchers

• Life Assurance for (even more) peace of mind

• Monthly coaching sessions with Spill – our mental wellbeing partner

• Enhanced holiday package, plus Bank Holidays 

  • 28 days annual leave

  • 1 day for your wedding

  • 1 day off when you move house – because moving is hard enough without work!

  • For your third year anniversary, get 30 days of annual leave per year

  • For your tenth year anniversary, get 35 days of annual leave per year 

  • Option to buy 3 extra days of holiday per year  

• Work from abroad for a month

• Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies

• Bubble childcare support and discounted nanny fees for little ones

• The latest tech (Macbook or Surface) to power your gif-sending talents

• Up to £500/€550 home office allowance for that massage chair you’ve been talking about

• Generous learning and development budget to help you master your craft

• Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for

• Refer a friend, get paid. Repeat for infinite money