Service Advisor – Car Dealership

Job Title: Service Advisor
Location: Ashton, Bristol, BS3 2LB

Salary: From £24,310 + Bonus
Hours: Monday to Friday – 8.00am-5.30pm or 9.00am to 6.30pm – 1 Saturday out of every 4 – Saturday hours are 8.00am-5.00pm

Full Time and Permanent
AN AMAZING OPPORTUNITY WITH ONE OF THE TOP 25 SUNDAY TIMES BEST BIG COMPANIES TO WORK FOR

Our client is an industry leading and award-winning employer who are actively looking to recruit a Service Advisor for their dealership in Ashton, Bristol.

Job Purpose:
To drive the standard in customer care and deliver a courteous and efficient reception ensuring a high standard of customer satisfaction. To ensure high standards of quality workmanship and be an advocate of the service 'Process Development Plan’ and support continuous process improvement. You’ll demonstrate our clients Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customer and prospects.
Our client is looking for an experienced Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background they are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to the team and more importantly their customers.
Key Responsibilities:

• Drive the standard in customer care with the diverse customer base
• Manage the relationship between customer and dealership.
• Manage the service process effectively.
• Go beyond process in delivering exceptional customer service.
• Deliver effective value-added sales solutions to customers to ethically promote the wide range of our clients products and services.

To apply, send us your CV to [email protected] or call 0191 8237799 for more details.

Requirements

• Administrative experience.
• Excellent communication and customer service skills with experience handling complaints.
• Evidence of customer facing administrative experience.
• Experience in a selling/customer service environment.
• Full driving license held for a minimum of 6 months with fewer than 9 penalty points.
• Evidence of 'Right to work in the UK’
• Able to handle sensitive and confidential information.

Benefits

• Industry leading package
• Bonus payments based upon your performance
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme