Service Advisor (Car Dealership)

Role: Service Advisor (Car Dealership)

Basic Salary of £24,000 + upselling and customer service bonus – OTE of up to £34,000 + Benefits

Location: Leamington Spa, CV32

Full Time and Permanent

Hours: Monday to Friday 8.00am-6.00pm (1 hour lunch) and alternate Saturdays 8.00am- 12.00pm

Our client has a turnover of approximately £250 million per annum and over 700 members of staff employed in 13 car dealerships and one dedicated service centre across the country, giving the business both a national presence and a local community spirit.

They offer a wide range of new cars and vans while providing a variety of used and manufacturer approved vehicles to suit any need or price range.

They are now actively looking to recruit for a Service Advisor for their dealership.

Job Purpose:

As a Service Advisor, you will be responsible for delivering a courteous and efficient reception ensuring a high standard of customer satisfaction. Ensuring high standards of quality workmanship and support continuous process improvement.

Job Duties:

• To greet all customers cheerfully and attend to their requirements promptly.
• To obtain and record full customer/vehicle details and accurate description of work to be carried out.
• To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
• To inform customers of any delay in completion (Complying with the Company Pledge)
• To maintain the Workshop loading system.
• To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
• To prepare both cash and account invoices.
• To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
• To deal with customer queries and complaints.
• In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential.
• To ensure that information required for Warranty items is recorded on the Job Card.
• To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
• To file Job Cards and other documentation.
• Help achieve sales targets as set out by the Aftersales Service Manager

Requirements

• Strong Customer Service / Administrative experience
• Flexible approach and a positive attitude
• Motor Trade experience is desirable but not essential
• Excellent communication skills
• Experience in a selling/customer service environment.
• Full driving licence
• Evidence of ‘Right to Work’ in the UK

Benefits

• Healthcare Cash Plan
• Pension
• 24 days holiday + 8 bank holidays rising with length of service
• Discounted Gym, shopping and dining benefits
• Competitive bonus schemes

To apply for this role please submit your full and up to date CV to Jack at Pybus Recruitment