Service Advisor

Job Title: Service Advisor (Car Dealership)
Location: Edgware NW9 6TH
Salary: Up To £33,000 (depending on experience) + upselling and customer service bonus – OTE of up to £40,000 + Benefits
Full Time and Permanent

Elevate your career trajectory in the automotive industry with a role that promises a competitive basic salary paired with an attractive bonus structure. A reputable car dealership in Edgware is on the lookout for a dynamic Service Advisor to join their high-performing team.

The role offers a chance to work within a supportive environment that values the contribution of each team member. The successful candidate will be rewarded with a comprehensive benefits package, including extensive training programs designed to enhance professional development.

Job Purpose:
As a Service Advisor, you will be responsible for delivering a courteous and efficient reception ensuring a high standard of customer satisfaction. Ensuring high standards of quality workmanship and support continuous process improvement.

Job Duties:

• To greet all customers cheerfully and attend to their requirements promptly.
• To obtain and record full customer/vehicle details and accurate description of work to be carried out.
• To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
• To inform customers of any delay in completion (Complying with the Company Pledge)
• To maintain the Workshop loading system.
• To inform customers of any work which it has not been possible to carry out and arrange future appointments for completion.
• To prepare both cash and account invoices.
• To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
• To deal with customer queries and complaints.
• In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential.
• To ensure that information required for Warranty items is recorded on the Job Card.
• To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
• To file Job Cards and other documentation.
• Help achieve sales targets as set out by the Aftersales Service Manager

Requirements

About You:

• Strong Customer Service / Administrative experience
• Flexible approach and a positive attitude
• Motor Trade experience is desirable but not essential
• Excellent communication skills
• Experience in a selling/customer service environment.
• Full driving licence
• Evidence of ‘Right to Work' in the UK

Benefits

Company Benefits:

• Industry leading package, bonus scheme with uncapped earnings and an upsell bonus
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website