Field Based Master Technician

Field Based Master Technician
Location: Scotland, North East England & Yorkshire
Salary: Up to £60,000 basic + up to 15% bonus

The Role
We are recruiting a Field Based Master Technician / Technical Support Specialist to support the dealer network across Scotland, the North East of England and Yorkshire, on behalf of a fast-growing international automotive manufacturer.
You’ll provide advanced diagnostic support, manage complex technical cases, and act as a key technical link between dealers and the manufacturer’s engineering teams.

Key Responsibilities

• Resolve complex vehicle issues via the manufacturer’s technical case system
• Provide on-site technical support to dealerships across your region
• Manage multiple technical cases and prioritise workload effectively
• Escalate unresolved issues and support engineering-led investigations
• Support Quality, Warranty and Customer Experience teams
• Deliver technical training, presentations and dealer seminars
• Contribute to technical bulletins, troubleshooting guides and training material

Requirements

About You

• 5+ years’ experience in automotive diagnostics or technical support
• Master Technician or equivalent technical qualification
• Strong fault-finding and diagnostic capability
• Experience with hybrid and EV technologies highly desirable
• Confident interpreting wiring diagrams and technical documentation
• Willing to travel regionally with occasional overnight stays
• Full UK driving licence

Benefits

Benefits Package

• Salary up to £60,000 basic
• Up to 15% bonus opportunity
• Tax-efficient company car (employee contribution of £175 per month)
• Option to add up to 3 vehicles on the company car scheme for family and friends
• Pension scheme: Employee contributes 5%, employer contributes 7%
• Life insurance
• Critical illness insurance
• Hybrid working model
• Excellent long-term career development opportunities